Return And Refund Policy

Return Policy

At Quinnta, we strive to provide you with high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we offer a return policy to ensure your peace of mind.

Conditions for Return

  1. Damaged or Defective Products: We accept returns for products that are damaged or defective upon delivery. If you receive a damaged or defective product, please contact us immediately at business.quinnta@gmail.com to initiate the return process.

  2. Return Period: You must notify us of your intention to return a damaged or defective product within 3 business days of receiving the item. Returns reported after this period may not be accepted.

  3. Return Authorization: Before returning a damaged or defective product, you must obtain authorization from our customer service team. Please email us at business.quinnta@gmail.com with your order number and a description of the issue to request a return authorization.

  4. Original Condition: The product must be returned in its original condition, unworn, unwashed, and with all tags attached. We reserve the right to reject returns that do not meet these criteria.

Return Process

  1. Contact Us: If you receive a damaged or defective product, please contact us at business.quinnta@gmail.com within 3 business days of receiving the item to request a return authorization.

  2. Authorization: Once your return request is approved, we will provide you with instructions on how to return the item. Please follow the instructions carefully to ensure the return is processed smoothly.

  3. Shipping Charges: Please note that customers are responsible for the shipping charges associated with returning the product. We recommend using a trackable shipping service and purchasing shipping insurance to protect against loss or damage during transit.

  4. Refund or Replacement: Upon receiving the returned product and verifying its condition, we will process your refund or replacement based on your preference. Refunds will be issued to the original payment method used for the purchase.

Contact Us

If you have any questions or concerns about our return policy, please contact us at business.quinnta@gmail.com. Our customer service team will be happy to assist you.